• Background
• Test Developers
• Test Publishers
• Test Users
• Technological Issues
• Quality Issues
• Control Issues
• Security/Privacy Issues
• Official Translations
• Acknowledgements
• References
• Appendix
• Glossary

International Test Commission

International Guidelines on Computer-Based and Internet Delivered Testing

Provide appropriate levels of control over CBT and Internet testing

1. When administering the test, adhere to the standard hardware, software, and procedural requirements specified in the test manual. Before testing, ensure that software and hardware are working properly.
2. When testing at a specific test centre, ensure that the test-taker is comfortable with the workstation and work surface (e.g., the ergonomics are suitable). For example, test-takers should:
• be encouraged to maintain proper seating posture,
• be able to easily reach and manipulate all keys and controls,
• have sufficient leg room, and
• not be required to sit in one position for too long.
3. When testing via the Internet, provide instructions to test-takers that specify the best methods of taking the test.
4. Ensure that the facilities, conditions, and requirements of the testing conform to national health and safety, and union rules. For example, there may be rules governing the length of time a person should work at a monitor before having a break, or rules as to adequate lighting, heating, and ventilation. When testing over the Internet, inform test-takers of such rules and regulations.

1. Identify the level of supervision required to administer the CBT/Internet test.
2. U se the CBT/Internet test only in the appropriate testing scenarios for which it was designed.

1. Document for test-takers the equivalence of parallel or multiple forms of a test.
2. Protect the CBT/Internet test from previous item exposure by not coaching test-takers with actual test content.
3. Where appropriate, provide test-takers with practice without compromising the security of the actual test items themselves.

1. Ensure test-takers provide the appropriate level of authentication before testing begins. Remind test-takers (in the Controlled mode) of the need to obtain a password and username to access the test. In supervised and managed testing conditions, test-takers should be required to provide authentic, government approved picture identification.
2. For moderate or high stakes testing confirm that procedures are in place to reduce the opportunity for cheating. Technological features may be used where appropriate and feasible (e.g., Closed Circuit Television, CCTV) but it is likely that such testing will require the presence of a test administrator, a follow-up supervised assessment, or a face to face feedback session (e.g., for post-sift assessment in job selection situations).
3. For moderate and high stakes assessment (e.g., job recruitment and selection ) , where individuals are permitted to take a test in controlled mode (i.e. at their convenience in non-secure locations ) , those obtaining qualifying scores should be required to take a supervised test to confirm their scores .
• P rocedures should be used to check whether the test-taker ’s original responses are consistent with the responses from the confirmation test.
• T est - take r s should be informed in advance of th ese procedures and asked to confirm that they will complete the tests according to instructions given ( e.g. not seek assistance, not collude with others etc).
• T his agreement may be represented in the form of an explicit h onesty p olicy which the test-taker is required to accept.
4. Provide test-takers with a list of expectations and consequences for fraudulent test taking practices, and require test-takers to accept or sign the agreement form indicating their commitment.